5.4. Isolated mistake within a satisfactory system for monitoring time limits or for processing mail

An isolated mistake by an assistant that happens in a normally satisfactory system is excusable; for cases in which such a mistake occurred and the request for re-establishment was granted see, for example, T 462/02 of 11 February 2003 date: 2003-02-11, T 221/04 of 5 May 2004 date: 2004-05-05, T 836/09 of 17 February 2010 date: 2010-02-17, T 1815/15. The appellant or his representative must plausibly show that a normally effective system for monitoring time limits prescribed by the EPC was established at the relevant time in the office in question (J 2/86, J 3/86, OJ 1987, 362; J 23/92; T 428/98, OJ 2001, 494; J 3/12; J 4/12).