Claiming refunds

You can do this in Central Fee Payment. To claim refunds directly, i.e. without first having...

No, you can use your existing account and sign-in credentials to claim refunds online. But if you...

No. As the email address you provide when setting up your account is your username, it cannot be...

If you’re a registered user of MyEPO and Mailbox, you’ll be able to claim the refund directly in...

1. If you’ve received two letters from us (an advice of refund and a refund code): Sign in to Central...

Please check the letter you received (advice of refund) to see whether you’re entitled to claim the...

After six unsuccessful attempts, your refund code will be locked. To reactivate it, contact Customer...

It will normally take no longer than one week for the refund to be credited to your bank account...

If you do not already hold an EPO deposit account, you can submit an online request to open one.