ISO audit underscores EPO’s commitment to excellence
Update on ISO certifications for quality, information security and occupational health & safety management systems.
To demonstrate our commitment to continual improvement and the implementation of best practices, a decade ago the European Patent Office (EPO) started to adopt ISO management standards. These guide us in ensuring consistent quality, achieving operational excellence and building trust with our stakeholders. Our commitment is reflected in the high-quality products and services we deliver to our users; in the high standards of health and safety in place to safeguard our staff and stakeholders; and in securing the data and information with which we are entrusted.
In September 2024, external ISO auditors conducted a surveillance audit of EPO management systems. The Office is pleased to announce that it has successfully maintained its ISO certifications for quality (ISO 9001), occupational health and safety (ISO 45001) and information security (ISO 27001).
The audit also confirmed the successful transition to the new ISO 27001:2022 standard, in light of the EPO further strengthening its information security management system.
Once again, the EPO has reaffirmed its commitment to excellence by demonstrating the ability to meet international standards and implement best practices across all operations.
Through its Integrated Management System (IMS), the EPO consolidates various systems and processes into a unified framework, ensuring the delivery of high-quality products and services while driving continuous improvement in its operations.
Further information
Related items
Outcomes of first meeting with Adrian Howes, President of the UK industry association
Recent developments, quality, EQE, Unitary Patent/UPC and user feedback were on the agenda
Exchanges on quality, the Unitary Patent, and healthcare innovation
European patents can now extend to 46 countries
EPO President António Campinos has appeared on the latest episode of IP Fridays, a podcast on developments in the IP world, released today.
Applicants exchange on quality, timeliness and the Unitary Patent
Deepening user dialogue, investing in our talents, enhancing our tools, harmonising our work practices
Quality audit results reveal positive impact of Quality Action Plan
Quality Action Plan 2025 will build on extensive user feedback to advance continuous improvement
Flagship conference highlights quality as a shared responsibility
Exchanges on AI in the patent granting process, MyEPO and quality
Preview versions of the EPC, PCT-EPO and UP Guidelines 2025 are published as of today. Our annual user consultation is now open for your feedback.
Exchanges on the European search report, MyEPO and PCT Direct filings
Review of EPO quality initiatives brings priorities for 2025 into focus at SACEPO’s autumn meeting
Outlook on maintaining highest standards in the patent granting process
Continued exchange at annual meeting strengthens co-operation
Experts address common challenges, promote best practices and underline the crucial importance of clarity to the European patent system
Updates show continuation of a positive trend in findings relating to grant
Outcomes of first meeting with Adrian Howes, President of the UK industry association
Recent developments, quality, EQE, Unitary Patent/UPC and user feedback were on the agenda
Exchanges on quality, the Unitary Patent, and healthcare innovation
European patents can now extend to 46 countries
EPO President António Campinos has appeared on the latest episode of IP Fridays, a podcast on developments in the IP world, released today.
Applicants exchange on quality, timeliness and the Unitary Patent
Deepening user dialogue, investing in our talents, enhancing our tools, harmonising our work practices
Quality audit results reveal positive impact of Quality Action Plan
Quality Action Plan 2025 will build on extensive user feedback to advance continuous improvement
Flagship conference highlights quality as a shared responsibility
Exchanges on AI in the patent granting process, MyEPO and quality
Preview versions of the EPC, PCT-EPO and UP Guidelines 2025 are published as of today. Our annual user consultation is now open for your feedback.
Exchanges on the European search report, MyEPO and PCT Direct filings
Review of EPO quality initiatives brings priorities for 2025 into focus at SACEPO’s autumn meeting
Outlook on maintaining highest standards in the patent granting process
Continued exchange at annual meeting strengthens co-operation
Experts address common challenges, promote best practices and underline the crucial importance of clarity to the European patent system
Updates show continuation of a positive trend in findings relating to grant
Outcomes of first meeting with Adrian Howes, President of the UK industry association