https://www.epo.org/en/service-support/faq/searching-patents/open-patent-services/general-information/can-i-expect-any
Can I expect any support from the EPO?
The EPO can help you with:
- Any issue directly related to registration
- OPS testing (see also “EPO OPS API Documentation” in the Developer’s area)
- Identifying the requests or services best suited to your needs
- Data-content issues (coverage, formats, query definition)
- Support in the case of disruption to services
The EPO cannot help you with technical aspects such as the use of OAuth authentication, programming or code analysis.
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