https://www.epo.org/en/service-support/contact-us

Contact us

Our website has a wealth of information, but if you have a question or comment, please get in touch with us.

Write to Customer Services

Use the contact form to send your request directly to the designated team.

 

Get in touch

If you would like to speak to someone from Customer Support, you can call us free of charge at: 

00 800 80 20 20 20

Our freephone service is available to callers from 33 countries. If you are calling from Türkiye our freephone number is 00800 491 80 20 20 20. If you are calling from a country where freephone is not available, you can reach us on

Munich: +49 (0)89 2399-4500
The Hague: +31 (0)70 340-4500
Berlin: +49 (0)30 25901-4500
Vienna: +43 (0)1 52126-450

You can also send us an email at: support@epo.org.

 

Other contacts

Want to file a complaint, give us feedback or resolve an issue?

Filing a complaint or giving feedback:

If you are not satisfied with our products or services, want to suggest improvements or would like to give us positive feedback, please contact us using the web form: 

 Ombuds Office:

This is a service for anyone experiencing difficulties in dealings with the EPO if the regular process has stalled. In such cases, we:

  • deal with cases informally and confidentially
  • take a collaborative and solution-oriented approach

Please note that the EPO Ombuds Office is not a legal instance.

You can contact us via

More information about the Ombuds Office

EPO feedback channels

In case the regular process did not work out, depending on your objectives, you may select a feedback channel:

Complaint

  • Formal process with written reply
  • May relate to a specific file
  • May trigger a corrective action
  • Complaint and its reply will be added to the public part of the file

Feedback

  • Formal process with written reply
  • Specific or generic observation
  • Not triggering corrective action but suggestion for improvement
  • Also for a positive feedback
  • Informal, confidential, collaborative and solution oriented
  • Brings the external perspective in
  • Exploring available options for resolution together with client
  • Organisational Ombuds, not a legal instance

Examples

Example 1: Due to different interpretations of a particular word the applicant and the examiner could not reach an agreement.

Example 2: I believe that my search is not complete

Complaint

  • "I seek a consolidated, formal reply from the competent unit."
  • "I need transparency – my remark shall be visible on the public file."
  • "I wish for a corrective action, e.g. continuation of the search procedure."

Feedback

  • "I want to make the EPO aware of my (positive/negative) client experience."
  • "I do not expect a specific corrective action but want my feedback to be considered for future developments.
  • "A dialogue with the examiner will bring clarification and strengthen the working relationship."
  • "I am curious and want to prepare a way forward in an informal setting."
  • "I wish to be heard by a neutral person to elaborate on possible options."
Want to contact the Boards of Appeal?

The Boards of Appeal are the first and final judicial instance in procedures before the European Patent Office.

Address:
Richard-Reitzner-Allee 8
85540 Haar
Germany

More information about the Boards of Appeal

Need to speak to a member of our press team?

You can reach our media relations team at:

More information about the press team

Need to contact the EQE secretariat?

If you are a candidate for the European Qualifying Examination, you can contact the EQE secretariat at:

Address:
European Patent Office
European Qualifying Examination
Examination Secretariat
80298 Munich
Germany

More information about EQE

Want to speak to another department?

If you want to speak to another department, just call one of our branch numbers and we will transfer your call to the department you want to reach. Please note that calls relating to procedural matters and/or online services will be transferred to Customer Support.

Munich: +49 (0)89 2399-0
The Hague: +31 70 340-2040
Berlin: +49 30 259 01-0
Vienna: +43 (0)1 52126-0
Brussels: +32 (0) 227415-90

Monday to Friday,
08.00-18.00 hrs CET/CEST
except for Brussels - 17.00 hrs CET/CEST

Are you an SME wanting to find out how to protect your technology?

Are you a small or medium-sized enterprise interested in a patent or a private applicant? We have dedicated resources available for you.

Find out more or email us at:

Do you want to visit us?

Addresses and information for visitors to our buildings in Munich, The Hague, Berlin, Vienna and Haar.

See our locations

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FAQ

Look through the most commonly requested information about the EPO and our services.

Reporting wrongdoing

If you wish to report suspected fraud, corruption, abuse or other integrity issues, please contact us.